Make sure it's the correct email that you used to register Shellshocklive 2 with first. If you are sure it's the correct email then now i suggest that you make sure you have correctly typed your email address or your username in the ''Forgot Password'' box. If you've done these and still no email, make sure you check all your folders in your email including your spam folder too it can be sent there as well. If all fails then, you're best hope would be to ask Kyle himself and wait and see if he replied.